Trustpoint Hospital - Murfreesboro, Tennessee

Pamela Potts

Horrible experience. Shady staff. Was admitted for Depression. Treatment by non Nurse staff is against the law. Should be removed from anyone’s radar.
I was physically abused, mentally abused. I left there worse than when I arrived on 9/24/2024. Someone tell me should If I consider taking legal action?
I will say anytime the staff was asked for anything they would never follow through.
I let a nurse know I was scared for my safety, it was not addressed.
. I think the nurses are afraid of some of the staff. I would be after what I observed. Everyone lies and protects the bad staff, this includes the patient advocate as well as case Manager. I told them what happened to me in great detail. I was lied to, they said they would file a complaint with the state. The lied they
Did Not. I called the day after I left and they refused to talk to me. I was told to never call back. I have major PTSD over this. Not sure the best was to proceed

Evan Scandrett

In a time of personal crisis, overwhelmed by the pressures of post-graduation life and uncertainty, I sought help at TrustPoint Hospital. I was admitted to the Affective Disorders Unit, a decision made in a haze of adrenaline and vulnerability. The three-day policy was explained, but I misunderstood it. I believed leaving early would simply mean forfeiting my opportunity for immediate care, much like stepping out of line in an emergency room. Instead, I learned that leaving was not an option once admitted, which left me feeling trapped.

The staff were kind and empathetic, consistently doing their best to support me within the limits of the system. They showed genuine care, even when the structure they worked within seemed to prioritize bureaucracy over individual needs. Promises of “release in the morning” were well-intentioned but often unfulfilled, creating cycles of false hope that only heightened my sense of uncertainty.

Despite the challenges, I found moments of connection and humanity. I met extraordinary people—both among the staff and fellow patients—whose resilience and kindness brought light to an otherwise difficult experience. These relationships were a reminder of the strength that exists even in the darkest of times.

While I appreciate the help I received, much of the experience felt stagnant and unclear. The system’s rigidity turned what could have been a refuge into something that felt more like limbo. I hope for future changes that bring more clarity, flexibility, and compassion to mental health care, better aligning the system with the kindness of the people within it.

Edward Piser

Admitted September 1st 2024. Voluntary Admission. My ring which I paid 550.00 Dollars Stolen !! Tuesday September 3rd was placed in solitude and given a laxative. I remember being left in my own feces. No one would let me go to restroom. I was not so confused that I don't remember this. Some good staff and some that have no business working in this field. They did not give me six doses of my Biktarvy. They did not send it with me upon discharge. My partner had to ask where it is as. No communication with my partner from nursing staff period.

Seems to me discrimination ! Definitely negligence and a place of Hell not help .
Still no contact from management regarding MADE TO LAY IN MY OWN FECES !!
EVIL PLACE. I HAVE A DISABILITY.If you ask question from some of the staff, you're told to shut up or you will get another shot and back to solitude .

Josh Campbell

My son was taken to Trustpoint on 10/18/24 and is still currently being held there, against his will, using TN code 6404/Certificate of Need and not only will no one at the facility give him or us any real, significant, answers on anything, but now we're hearing they've lost his belongings so he doesn't even have any clothes to change into. His nutritional needs aren't being met, and he feels unsafe there. Some staff have told him how horrible it is there and that they plan to quit asap due to the awful conditions. Trustpoint is a bad joke. Never go there or allow a family member to be placed there. I only gave a one star rating because it's not possible to give less. May ever person we've talked to there one day be treated the way they've treated us and have the lives they so richly deserve.

Jessie Coday

This will be a long review, but I want to be thorough because I wish I would have been warned before sending my loved one here.

My father (age 63) had a stroke in July and was in West, Tn. He went to an inpatient rehab for nearly 7 weeks and was discharged to come live with my husband and I in middle Tennessee. We were going to help with his caregiving and getting him to/from outpatient therapy. At this point, we were hopeful that he would get back to a state of independent living and be able to return to his home.

After living with us for four days, he unfortunately had another stroke. Thankfully it didn’t affect him in any different areas. The hospital suggested he go to inpatient rehab for a couple of days just to practice with walking/transferring since he spent so much time in bed while hospitalized. I chose Trustpoint because it was the only local facility that offered the therapy we needed- we anticipated this being a short visit. It had questionable reviews for the mental health side, but the rehabilitation wing seemed reasonable from reviews.

On my dad’s first day there, he said he had a great therapy experience. He was walking with assistance, showering, and exactly where we expected him to be physically. However, the remainder of his time at Trustpoint turned into a nightmare. I would visit everyday, and on the second day I noticed my dad to be very lethargic. I mentioned to the staff that he seemed off. They ensured me he was dealing with pain and fatigue, and he just needed to rest. On day three, I visit and my dad is hardly speaking and unable to stay awake for a conversation. They had put a catheter in him, and he was unable to turn over in the bed. I expressed my concern in his rapid decline, and they ensured me that they were running labs to figure out what was going on.

The following day, I visit again. At this point my dad is covered in sweat, his speech is unclear, his urine is dark brown, and he was refusing to eat/move which is very unlike him. He was always eager for therapy and his recovery. At this point, I’m hounding the facility, speaking to every nurse, doctor and case manager. Again, I am ensured that they’re doing everything they can.

After this persisted for four days, I became enraged. I was told labs were lost. They told me they could give fluids but were struggling with getting a PICC line in his arm. They allowed him to lay there like this for four days. When I visited they swore they were doing everything they could, but nurses hardly tell me anything pertaining to his care.

I insisted that he be transferred to the hospital for medical evaluation. After 15 minutes in the ER, we were told my dad was severely dehydrated, and that his sodium levels were dangerously low. He also had pneumonia, and a UTI. We found out not only did he have a UTI, but he had MRSA in his urine. If you’re not familiar with this (we weren’t) it is a dangerous bacteria that is often from unsanitary conditions in a healthcare setting, and can be deadly if left untreated. The hospital doctor said it was likely from a dirty catheter being inserted.

I’m heartbroken that we trusted this place. My dad went from being in a condition to live at home with his grandchildren and walking, to lying in a hospital bed unable to stay awake, and hallucinating. We are still unsure of how long he will be this medically ill. Once (and if) he is well, he will have to start his entire therapy journey over because he has been bedridden for more than two weeks at the hands of their negligence.

As my father was being rolled out of the facility on a stretcher, his nurse commented and said “well I will just say our therapy is alright, but I would never trust our medical care.” Obviously, therapy is useless if you allow your patients to become this unwell.

I tried to call the quality director and voice my concerns, but there has been no response.

Please, choose anywhere else.

Jessica Herbert

Update #1–10/09/2024
I emailed the email address provided below and have yet to receive a call, text, email, smoke signals; nothing.

Original Post: 10/07/2024
I wish I had known where I was placing my son before allowing him to go to that facility. My child was admitted for the same reason he was discharged. Like what type of mental health facility can’t handle a child with anger issues. My child was discharged and we were given very little notice or time to pick him up. I was told that someone had to be there by 10:30 PM or he was going out to CPS. It was 7:18 PM. The first time they called, they said to pick him up in the morning, okay that’s fine. About 30 minutes later, they call back and say that we have to come get him before 10 when I explained that I lived almost two hours away, they said 10:30 them called a few times to make sure we were still on our way. During the entire experience, my ex husband and I were greeted with hatefulness and looks of disgust. Then, while he was “too much” for them to handle, a supposed mental health facility that treats children, *I* was expected to remain safe on the drive home. The head supervisor wouldn’t even look at me without scowling. It was very much a negative experience in which I have never experienced before. And myself having been in mental health facilities and placing my hope in the mental health system and world got incredibly bleaker.

While my child was having what sounded like his angry outbursts, they gave him two shots of Benadryl (instead of his emergency meds given to them by EMTs). I picked him up and he was calm. He was calm on the way home and guess what?!! He even went that night to be re-evaluated so he could be admitted to another acute hospital for actual help that this hospital did not provide.

Also, they had his name WRONG on the bag. And, they had conveniently forgotten some of his items, including a half months of medication.

I do not and will not recommend this hospital to anyone.

Robert Oliver

Patient was admitted September 1st. Watch and necklace were placed in a clear bag. 550.00 dollar ring was missing. Supposedly placed in bag with other belongings. No where to be found. No communication from any staff until I sent an email September 3rd. Patient was placed in seclusion September 3rd. Patient states he had to lay in feces because no one would take him to restroom. Given some towels to wipe off until he could take a shower. He remembers this clearly. Traumatized from this incident. No one ever answered phone at nursing station after multiple calls from myself daily. Missed 6 doses of biktarvy according to what I sent and counted .

Update

Email Composed And Sent To Joint Commission. If Anyone Needs To Be Contacted, Facility Should Contact Us. Complaint Sent To BBB Regarding missing ring. STOLEN !!

Also upon discharge Biktarvy was not sent with patient. I had to ask for medication.
I don't know what all your facility did to him but your facility should be shut down. No one has reached out regarding anything that has been reported after leaving messages. I'm by no means done with this incident. Facility steals from patients and management is a JOKE ! With held life saving medication. I heard some of your staff in the background while speaking with patient on the phone.

I will find out what you gave him while being treated. Pictures of swollen feet which he has never had. Pathetic treatment !!
Still no return calls regarding thief of ring 10-5-24. Trazadone was not supposed to be given to patient with the meds he was already taking. Researched side effects. Patient bhad serious reaction. You do not mix celixa and amttriptyline with trazadone PERIOD. Non caring physician and incompetent . Spoke with Attorney and was referred to another Attorney. I'm not done with this incident at all.
You all are not disturbed by this incident PERIOD ! No one ever reached out at all from management regarding thief and medication error. A class action lawsuit should be filled by all hurt by your facility.

Waverly

People seeking help at this facility, especially those without insurance, may be sent to Saint Thomas Rutherford Hospital for medical clearance. This practice appears to be more about avoiding responsibility rather than providing necessary care, as communication with the hospital is often poor, leaving patients in limbo. The goal is to get you off TrustPoint Hospital property if you do not have insurance.

There are several concerning issues at the facility:

1. Lack of Specialized Care: The staff do not appear to be trained or specialized in handling psychiatric or clinical patients effectively, with a focus seeming to be more on financials than on patient care.
2. Nursing Staff Competency: The majority of nurses employed have less than a year of experience, and many are sourced through the Shiftkey app, resulting in temporary staff with little loyalty or compassion for patients.
3. Unit Mismanagement: Patients with depression are frequently placed on units with individuals experiencing psychosis or engaging in violent behavior, creating an unsafe and inappropriate environment for care.
4. Limited Food Services: Patients arriving after 5 PM may not receive a proper meal, as the kitchen is closed. Only snacks are provided, which is insufficient for new admissions.
5. Poor Aftercare: The outpatient program is severely lacking, with three different directors leaving within a single year, contributing to inconsistent and ineffective care after discharge.
6. High Staff Turnover: The high turnover rate among staff raises further questions about the work environment and patient care quality.

I strongly advise seeking care elsewhere if possible, due to the facility’s current shortcomings in both inpatient and outpatient services.