Volunteer Behavioral Health - Murfreesboro, Tennessee

Mackenzie Conn

DO NOT TAKE YOUR FAMILY HERE!! I had a loved one who was recommended to come here and they told him he could leave if he wanted with no push back. He called me that same night and asked me to come get him. They told us they would send the Crisis team in and they would call us back. THEY NEVER DID!! We called them an hour later and they said that there is an ambulance to take him to the hospital. They wouldn’t tell us where they sent him or what provoked the call to send him to the hospital. My loved one called ME from the hospital and told us he was there and that he didn’t know why he was sent there and he was scared. The hospital had to keep him overnight and eventually released him after the psych team evaluated. This place sent his clothes with him and said they didn’t want him back. Well great, he ISNT coming back! This place is HORRIBLE!!!! Please do not send your loved ones here. He was not cared for. He said they didn’t feed him and he was starving. I hope this place closes! It’s a shame that some people FINALLY reach out for help and places like this torment them and make it harder. Shame on these people!

TN Maria

I don't believe one bad review about this place. Not to mention the new facility is very nice. The one thing I have learned about mental health is just that mental. With that said they saved my son but he also helped save himself. He's proven if you take your meds correctly, communicate with your care team and work a program you can be successful in life no matter your diagnosis.

Coley Covert

I came to these guys so scared, and within a day they made me feel at home. There’s always going to be bad reviews everywhere but please listen when I say me and everyone in that place was shocked with how amazing this place was compared to the other inpatient cares. Karen and also everyone on the day shift, made sure we never went without and heard everyone’s problems and met us with solutions always. This place was so amazing that my group didn’t want to LEAVE. They knew how to make us all feel like family. I’ll never forget them

Matt Maverick

I'm very thankful that I work for a company that wound up understanding how horribly things ended up escalating regarding a short-term disability claim I needed to file thanks to Volunteer Behavioral's negligence and in the end, I got my short-term disability approved after having to mention to my human resources department how these people, as well as a psychiatric hospital I had been admitted to, were absolutely not going to work with me getting the documentation I needed to get my short-term disability approved.

(Following paragraph is background about what led to this situation with Volunteer Behavioral Health)
First off, I needed to have a doctor's signature on a document my company of employment needed regarding my care at the psychiatric hospital. The psychiatric hospital failed to tell me that I needed the signature by a doctor that was a part of my treatment plan there. A lot of the issues I had regarding that had to do with their poor communitiation with who I needed this signature from, and the social worker from that hospital said that someone from Volunteer Behavioral had to sign what was needed for my paperwork because they were who they passed my outpatient care plan to (which in the end never happened because I refuse to use VBH anymore due to all of this).

That above paragraph is where things started with Volunteer. It is true that the root of all of this was due to the psychiatric hospital I was admitted to (Ascension St Thomas Hospital), however, how Volunteer wound up handling my situation was so poor, I very nearly mentally spiraled again.

I'd mentioned that I need paperwork signed for my short-term disability. When I talked to somebody there, they set me up with an appointment with a psychiatrist I normally saw. 3 appointments in a row were cancelled with no prior notice. The last of which I actually found out minutes BEFORE our scheduled appointment. The person I talked to then informed me that the psychiatrist only had appointments one day a week.

That begs the question: WHY would you book an appointment with someone that doesn't have availability on the day you book the appointment?

I became so upset, in the end, I wound up talking to someone that seemed to be a supervisor there. THAT conversation is the one that makes me realize that these people, and really a lot of mental health help here in Tennessee in a nutshell, does more harm than good for me, and played a long-term role in my decision to leave the state.

That conversation had the person, who I believe may have been a supervisor based on the fact that I was on hold for an unusually long amount of time after becoming extremely angry about a 3rd medication appointment being cancelled with no prior warning, this time BEFORE my appointment (and understandably so, wouldn't you be upset if people telling you about how you "need" medication to function are negligently booking appointments they can't even honor?). They proceeded to (admittedly rightly) tell me that the psychiatrist couldn't sign my paperwork for my short-term disability because they were not apart of my active care plan while I was hospitalized. Ok, I can't fault them for that, because in the end, they were right.

What is absolutely inexcusable, however, is the fact that I brought up that people FROM VOLUNTEER BEHAVIORAL HEALTH had told me multiple times to get an appointment with the psychiatrist so they could sign my paperwork for my short-term disability, and this person proceeded to seemingly attempt to gaslight me. They said nobody there told me this. I'd not have bothered trying over and over to schedule an appointment if I had known that they could do nothing for me because of SOMEONE WITH VBH.

Ultimately I figured out who really was supposed to sign the paperwork (which ultimately never happened). Ascension St. Thomas were the real villains in my story and what started all of this, but I won't forget Volunteer Behavioral Health's negligent role in me nearly not getting months of rent from getting mental health treatment.

Laura Kingery

This place does not care about their employees. Toxic work environment from the bottom all the way to the top. I would know, I worked there for 4 years.

Jessica Hale

Nurses BEWARE! Mgmt will lie and make your nursing documentation disappear if you report them. Hostile and TOXIC work environment!

gregory proctor

These people are the greatest! For a year they called and kept up with me even though I never kept my appointments. They never gave up on me (without being able to bill). I love and trust these people with all my heart. Amen!

Skye R

I have never written a Google review, but that's how horrible my experience with this place has been. Even as a free or low cost service, there are certain standards to uphold to ensure the safety of mental health patients, and this institution misses every one of them. Under their care I had to continually navigate repeat 20 minute holds, driving to the place after days of calls went unanswered, all to get my prescribed mental health medication that I rely on to survive. Under their care my lack of access to medication caused me to go to the CSU, which they did not take seriously. When I told my therapist I was suicidal, she called CSU and then left me in a room by myself for 6 hours until they came and then NEVER FOLLOWED UP WHEN I CAME OUT TO THIS DAY. Same thing with my supposed "case manager." After being in the CSU, they now refuse to fill my medication before I can make another appointment - leaving me going off my absolutely necessary medication cold turkey for two weeks at the least. As mental health professionals, there should be some sort of standard you have, some sort of bar you hold yourself up to in order to ensure the safety and care of your patients - these providers have no such moral compass. This is not a 9 to 5 job for people who don't even like people. This job is for those with a passion for the mentally ill - if you don't even care that your patients aren't being taken care of on a systematic basis, you should find a new job.